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Returns and Warranties

How do I cancel or return my Free Store Pickup purchase?

Free Store Pickup orders are processed immediately once the order is placed and as a result, the option to modify or cancel the order is unavailable. The order will be automatically cancelled if it is not picked up within 5 days of receiving your "Ready for Store Pickup" email and a full refund will be posted to your original payment method. 

Returning your purchase is easy. Simply visit Customer Service at any Toys"R"Us or Babies"R"Us store and bring your "Ready for Store Pickup" email which contains a return barcode to assist in expediting the process.