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What if I receive an error message associated with my Rewards"R"Us number?

If you receive an error message when setting up your Rewards"R"Us information in "my account" or using your Rewards"R"Us number during checkout, please check the number on the back of your Rewards"R" Us membership card or the back of your "R"Us Credit Card to make sure you have entered the 13-digit number correctly and click "save." If you continue to receive an error message, please contact Customer Service at 1-800-TOYSRUS (1-800-869-7787). Remember that you can always follow the steps explained above to receive retro-credit for your purchases if you are unable to enter your membership number at the time of checkout.