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Returns and Warranties

What is your recalled product return policy?

When a product is recalled, we believe the most important thing is to get that product out of children's hands. We have a "no quibble" policy when it comes to recalls. This means Toys"R"Us and Babies"R"Us stores will take back recalled products sold at a Toys"R"Us or Babies"R"Us store or our e-commerce sites at any point during the recall period.

No receipt or proof of purchase is necessary to return a recalled product to one of our stores. If you do not have a receipt, you will receive a store credit for the lowest sale price of the product within the last 30 days. There are some exceptions to this policy, so be sure to check with your local store for more details.