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Returns and Warranties

What are the exceptions to the 90-day return policy?

Return Guidelines for Cameras, Camcorders, Digital Audible Players, Video Game Hardware, DVD Players, No Contract Cell Phones, Drones, Segways, Computer hardware (eReaders, Netbooks, Tablets), and Virtual Reality Headsets.

We will accept returns of the following items within 30 days, from the date of purchase: Cameras; camcorders; digital audio players; video game hardware; DVD players; no-contract cell phones, Drones, Segways, Computer hardware (eReaders, Netbooks, Tablets), and Virtual Reality Headsets. The original in-store receipt or online packing slip is required and the item must be returned in new unused condition and in its original package for a refund or exchange.

Return Guidelines for Select Wheel and Outdoor Equipment/Items

We will not accept returns on some opened items purchased from our pool, water slide and large item categories; these manufacturers are listed below.

For the convenience of our guests, these manufacturers have set up toll-free Customer Service lines to handle all questions, problems and issues with defective merchandise.

General Foam800-813-0206
Adventure Playsets (Backyard Discovery)800-856-4445
Intex800-234-6839
Swim 'N' Play Inc.866-844-8044
Little Tikes800-321-0183 (Please select option 1)
Skywalker Holdings LLC866-603-JUMP (5867)
Manley800-434-6178
Sportspower LTD877-552-6862
Bestway (USA) Inc.                                   855-838-3888