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Returns and Warranties

What is your Free Store Pickup/Family & Friends Pickup return policy?

Free Store Pickup and Family & Friends Pickup orders are subject to the same return policies as purchases made online or in stores.

  • Free Store Pickup orders are considered to be an online purchase, however they may ONLY be returned to a Toys"R"Us or Babies"R"Us store location for store merchandise credit. 
  • The "Ready for Pickup" email is required for any store return of merchandise made to your Free Store Pickup or Family & Friends Pickup order. Since you will not have a dated purchase receipt or pack slip, this "Ready for Pickup" email indicates that your order has been picked up and settled. This email serves as your receipt and will be needed for any/all returns of merchandise made on your Free Store Pickup order.