How may we help you?

Baby Registry

Wish List

Rewards

Ordering

Payment

Store Pickup

Returns and Warranties

How do I return items where a free Gift Card was received with purchase?

If you received a free Gift Card or free merchandise with your purchase, the value of the free Gift Card or free merchandise will be deducted from your refund amount unless you return the free Gift Card unused or the free merchandise in resalable condition.

Examples:

  • You purchase a bike for $100 and receive a free $10 Gift Card. If you return the bike, $10 will be deducted from the refund amount and your refund amount will be $90 unless you return the free Gift Card unused. If you do return the free Gift Card, your return value will be $100.
  • You purchase a bike for $100 and receive a free bike helmet valued at $25. If you subsequently return the bike, $25 will be deducted from the refund amount and your refund will be $75 unless you return the bike helmet unused. If you do return the bike helmet unused, your return value will be $100.

If the free Gift Card or free merchandise came with the purchase of multiple qualifying items, your receipt will show the amount of each item attributable to the free Gift Card or free merchandise, and your return will be reduced by that amount unless you return the free Gift Card unused or the free merchandise in resalable condition.

Example:

  • The offer is "buy $100 worth of board games and receive a free $10 Gift Card." You buy 10 items for $10 each, totaling $100. If you return one of those items without the free Gift Card, the amount of your refund will be $9 unless you return the free Gift Card unused.

Similarly, if purchasing an item makes you eligible for a discount on other merchandise, the amount of the discount will be deducted from the return value of the item unless you return that other merchandise as well. 

Example:

  • If you purchase a bike for $100 and buy a bike basket for 50% off of a $10 regular retail price (such that you pay $5 for the bike basket) and you return the bike, your return amount will be $95 unless you also return the bike basket. If you return the bike basket, your return value will be $105.