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Returns and Warranties

Returns and Warranties

What is your in-store and online return policy?

You can return your order to your local Toys"R"Us or Babies"R"Us location or to our Online Return Centers either by using our Online Read more...

What are the exceptions to the 90-day return policy?

Return Guidelines for Cameras, Camcorders, Digital Audible Players, Video Game Hardware, DVD Players, No Contract Cell Phones, Drones, Segways, Computer Read more...

How do I return a damaged or defective item?

To return a damaged or defective item, please contact our Customer Service team by phone. Our Customer Service team will provide you with a prepaid return Read more...

What type of refund will I receive if I return a gift?

If you are returning a gift to our online Returns Center, the purchaser will receive a refund issued in the original form of payment used to purchase the Read more...

How do I return an in-store purchase?

We will gladly accept returns made within 90 days of the purchase date for most items when accompanied by your in-store receipt. Items must be returned, Read more...

How do I return to your Online Return Center?

There are two easy ways to return your item(s) to our Online Return Center! Regardless of which method you use, please follow these simple instructions ( Read more...

Need more information on Warranties?

Many of the products that are sold on Toysrus.com and Babiesrus.com come with a manufacturer's warranty. For additional information on the Read more...

How do I create a pre-paid return label?

We offer a convenient online pre-paid shipping label service that allows you to enter in all of your required information online and print out a label in Read more...

What is your Free Store Pickup/Family & Friends Pickup return policy?

Free Store Pickup and Family & Friends Pickup orders are subject to the same return policies as purchases made online or in stores. Free Store Pickup Read more...

What is your Pay in Store return policy?

Orders paid for with the Pay in Store payment option can be returned at any Toys"R"Us or Babies"R"Us store or our Online Return Center. Read more...

How do I return items where a free Gift Card was received with purchase?

If you received a free Gift Card or free merchandise with your purchase, the value of the free Gift Card or free merchandise will be deducted from your Read more...

What is your recalled product return policy?

When a product is recalled, we believe the most important thing is to get that product out of children's hands. We have a "no quibble" Read more...

How to I ship to the Online Return Center using my own postage?

If shipping on your own, please use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the Read more...