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For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

Authorization process and holds on credit and debit cards

Before your item(s) is shipped, your debit or credit card statement may show what looks like a charge to your account. This is known as an "authorization hold" and is placed on your account by your financial institution to make sure funds are available once your order ships. While you have not been charged, this hold does lower your available balance and typically lasts 3-7 days, depending on the policy of your financial institution.

  • Your credit or debit card will not be charged until your item(s) is shipped.
  • If an order is canceled, the authorization hold will expire in accordance with the terms of your financial institution.
  • Presell orders: Since the expected ship date is typically longer than non-presell orders, your card may be reauthorized prior to shipping to ensure the funds are held.
  • Please see below for general guidelines on credit/debit card holds for most major financial institutions:
Payment typesTypical length of hold*
Mastercard & Visa3 to 5 days
American Express & PayPal7 days
Discover10 days
"R" Us Credit Card4 days

*Typical length of hold is an estimate, please contact your financial institution or card provider for their exact policy.