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How does Layaway work?

Our program offers Customers the opportunity to place virtually any item purchased in store on Layaway by making small payments over an extended period. Purchases must be made in store but payments can be made either in stores or online. Most items are eligible for Layaway with the following exclusions: food/formula, clothing and special order items.

Terms and conditions - (Payments every 30 days - 1 deposit and 3 payments)

The Layaway program is available at all Toys"R"Us and Babies"R"Us stores, including Toys"R"Us Express and Toys"R"Us Outlet locations.

A deposit of at least 10% of the total price of your order and a $5 service fee are due when the merchandise is put into Layaway. Upfront fees are waived during promotional "Free Layaway" period. You may make additional payments at any time, but payments must be made every 30 days as follows: 40% of the total price of the order within thirty (30) days; 70% within sixty (60), and the total price of the order must be paid within ninety (90) days or prior to the end of the Holiday Layaway period, whichever is earlier. (See a Team Member for details on Holiday Layaway period dates.) In Maryland, the service fee is limited to $1 for goods $500 or less, and $5 for goods over $500.

  • Your contract will be automatically cancelled and ordered merchandise will be returned to stock if you have not made payments according to the payment schedule or the balance is not paid in full within ninety (90) days or prior to the end of the Holiday Layaway period, whichever is earlier. In Maryland, you have fifteen (15) days after the payment deadlines to make the required payment and avoid cancellation.
  • In store, you may pay by cash, check, credit card, debit card or Gift Card. Online, you may pay by credit card, debit card, or Gift card.
  • You may not make changes to your Layaway order. If you no longer desire the specified merchandise, you must cancel your order. In Rhode Island and Ohio, you may cancel your order within fourteen (14) days without any cancellation fee, and re-order any items at that time. In Maryland, there is no cancellation fee for orders cancelled within seven (7) days of the order. Also in Maryland, if the price of the item you order is reduced within ten (10) days of your order, you are entitled to a credit for the difference in price.

Additional Layaway information

  • You may pay the full balance on your Layaway order at any time.
  • In-Store Layaway items will be made available in the store you created your order, immediately upon final payment.
  • Large boxed items will be made available within five (5) to ten (10) days of final payment and may not be available for immediate pickup.
  • A picture ID is required for all new Layaway contracts, pickups and refunds that take place in the store. Layaway contracts are nontransferable.
  • You may request a written record of your payments at any time. You will receive a receipt for each in store payment made towards the balance due or a payment confirmation email for each online payment made.

Making Layaway payments

You can make payments towards your Layaway order in any store during business hours or online, 24 hours a day. Online Layaway payments are simple and save you time! Here's how:

Cancellation policy

You may cancel your Layaway order at any time in the store in which you created it.

Your order will be automatically cancelled and ordered merchandise returned to stock:

  • If you have not made payments of 40% of the total price of the order within thirty (30) days; and 70% within sixty (60) days.
  • If your balance is not paid in full within ninety (90) days or prior to the end of the holiday layaway period, whichever is earlier. (See a Team Member for details on holiday Layaway period dates.)
  • If you do not pick up your merchandise at the store you have designated within seven (7) days after it is made available.

When your order is cancelled, a full refund less the cancellation fee will be refunded to you in person in cash or as a credit to your charge card or debit card. In Maryland, you have fifteen (15) days after the payment deadlines to make the required payment and avoid cancellation.

In the event of a cancellation before the end of ninety (90) days, you must request a refund in person at your designated store. You are eligible for a full refund less the cancellation fee.

The cancellation fee for all Layaway contracts is $10. In Maryland, Rhode Island and Ohio, the cancellation fee cannot exceed 10%. In Rhode Island and Ohio there is no cancellation fee for orders cancelled within fourteen (14) days of the order. In Maryland, there is no cancellation or service fee for orders cancelled within seven (7) days of the order.

If, when you make your final payment, we are unable to provide you with the merchandise specified in the Layaway contract, you will receive a full refund of the deposit and all subsequent payments made under this contract except as provided by law.