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Payment

How do I purchase a Gift Card online?

Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.Purchasing an "eGift Card"  Read more...

How is sales tax calculated?

The amount of sales tax charged to an order varies depending on the state the item(s) will be shipped to and local sales tax laws. You will be able to see Read more...

How do I redeem a promotional code?

How to redeem promotional codes: Enter the code(s) in the "Promotional Code" field on the Payment page and then click "apply." Codes Read more...

What are my payment options?

Credit cards accepted by Toysrus.com/Babiesrus.com: "R" Us credit cardsMasterCardVisaAmerican ExpressDiscoverOther forms of payment that are Read more...

Need more information on your credit card security code?

 A credit card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4- Read more...

What is your Layaway cancellation policy?

You may cancel your Layaway order at any time in the store in which you created it. Your order will be automatically cancelled and ordered merchandise Read more...

How do I make a Layaway payment?

You can make payments towards your Layaway order in any store during business hours or online, 24 hours a day. Online Layaway payments are simple and save Read more...

How does Layaway work?

Our program offers Customers the opportunity to place virtually any item purchased in store on Layaway by making small payments over an extended period. Read more...

What are your payment policies?

Security For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. Read more...

What are the rules and regulations regarding Gift Cards?

Gift Cards cannot be redeemed for cash or returned for a refund, except as required by law.A maximum of five Gift Cards may be applied to an order.Gift Read more...

Can I use a Canadian Gift Card online?

Sorry, but that's not an option at this time. Canadian Gift Cards cannot be redeemed online at Toysrus.com or Babiesrus.com.    Read more...

How do I redeem my Gift Cards at an "R"Us store?

Present your Gift Card at the register, just like you would any other form of payment. The amount you spend will be deducted from your Gift Card balance. Read more...

What if I lose my Gift Card?

If you lose or misplace your card, or it's stolen, simply call us at 1-800-TOYSRUS! A Customer Service specialist will be able to assist you! Read more...

Why do I need to keep my Gift Card?

It's important to keep your Gift Card until your order has arrived and your are completely satisfied, even if there is no value left on it. If you Read more...

When will money be deducted from my Gift Card?

Unlike a credit card, we deduct the value from your card right after your order has been submitted. In the event that all or part of your order is Read more...

Can I use promotional codes with my Gift Card?

You can use eligible promotional codes when placing an order that can be paid for with an "R"Us Gift Card.   Read more...

Is there a limit on how many Gift Cards I can use on an order?

You can redeem up to five Gift Cards per order.   Read more...

What if my "R"Us Gift Card does not have a PIN?

Please visit your local Toys"R"Us or Babies "R"Us for additional help.   Read more...

Where is my PIN number located?

A PIN is a personal identification number that is unique to your "R"Us Gift Card. It is located on the back of your card.  Read more...

Where can I use my "R"Us Gift Card?

"R"Us Gift Cards are universal. No matter which"R"Us logo is displayed on the card, it can be redeemed at either store or online Read more...

How do I redeem my Gift Card online?

Go to www.babiesrus.com or www.toysrus.com and select the items you want to purchase.When you are ready to checkout, click the Shopping Cart icon and Read more...

Have a question about a Gift Card you have?

Please contact Customer Service at 1-800-TOYSRUS (1-800-869-7787).   Read more...

How do I check the balance on my Gift Card?

Visit Toysrus.com/gcbalance and enter your Gift Card and PIN numbers or call 1-800-TOYSRUS (1-800-869-7787). You can also check your balance using Read more...

Why do I need to provide an address when using my Gift Card to make a purchase?

If the Gift Card cannot be delivered for any reason, it will be returned to you at the address you provide.   Read more...

Having trouble ordering a Gift Card?

Please contact a Toys"R"Us Customer Service Agent at 1-800-TOYSRUS(1-800-869-7787).   Read more...

Can I order Gift Cards over the phone?

Yes, Standard Gift Cards and eGift Cards can be ordered over the phone.   Read more...