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When can I track my order?

Tracking numbers are assigned to packages at our warehouse almost immediately, and appear in the "Order Status / Tracking" area of our website with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. Please note that this means even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on the Toys"R"Us and Babies"R"Us website may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the 'How to get it' method you selected during checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the Toys"R"Us and Babies"R"Us website will not offer tracking information, but will still offer order status and other details. Please read the information below to learn the difference between tracking information and order status.

You can track your Store Pickup order within 15 minutes after it is submitted, in the "Order Status / Tracking" area of our website with your order information. Store Pickup orders are typically ready for pickup within 2 hours, but orders placed near or outside store hours may require additional processing time. Please follow the instructions provided on your confirmation page for next steps.

If you have selected our Pay In Store payment option you will not receive a tracking number until we have received your payment in full and your order has shipped. You will have 48 hours in which to visit any U.S. Toys"R"Us and Babies"R"Us store and make your payment, and then your order will be released for shipping.

Information on the difference between tracking information and order status can be found here.