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How does order tracking work?

You will receive a ship confirmation email that will contain your tracking number for your order. Please note that if you placed an order for multiple items, those items may ship separately and result in multiple tracking numbers. Not all tracking numbers will show movement immediately. It is possible that while the order has left our facility, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system.

Orders placed on the Toys"R"Us and Babies"R"Us Website may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:

  1. The type of product you purchased 
  2. The 'How to get it' method you selected during checkout
  3. The carrier that is delivering your product(s)

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status/Tracking" on the Toys"R"Us and Babies"R"Us Website will not offer tracking information, but will still offer order status and other details.

Free Store Pickup orders will not be assigned tracking numbers. Order status for Free Store Pickup orders will be available within 15 minutes in the "Order Status/Tracking" area of our Website. Order status will also be communicated via order emails. 

Note:

  • If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage or even behind bushes.
  • If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
  • If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online Customer Service specialist for assistance at 1-800-TOYSRUS (1-800-869-7787) or 1-888-BABYRUS (1-888-222-9787).