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Baby Registry

Wish List

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Ordering

Payment

Store Pickup

Returns and Warranties

Ordering

How do I change or cancel my order?

Cancellations Due to Order Processing Difficulties Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: The item( Read more...

What are my payment options?

Credit cards accepted by Toysrus.com/Babiesrus.com: "R" Us credit cardsMasterCardVisaAmerican ExpressDiscoverOther forms of payment that are Read more...

How do I purchase a Gift Card online?

Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.Purchasing an "eGift Card"  Read more...

How is order status different from tracking information?

Your Order Status is supplied by Toys"R"Us and Babies"R"Us, and represents what is happening with your order between the Read more...

What are your payment policies?

Security For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. Read more...

How do I use your Pay in Store option?

You can now reserve your online order and pay with cash at any Toys"R"Us or Babies"R"Us store located in the U.S. within 48 hours. It&# Read more...

How does Layaway work?

Our program offers Customers the opportunity to place virtually any item purchased in store on Layaway by making small payments over an extended period. Read more...

Have a question about your shopping cart?

When you're shopping on our websites, you can save items you would like to buy in your shopping cart until you are ready to purchase them.  Item( Read more...

How do I redeem my Gift Card online?

Go to www.babiesrus.com or www.toysrus.com and select the items you want to purchase.When you are ready to checkout, click the Shopping Cart icon and Read more...

How do I redeem a promotional code?

How to redeem promotional codes: Enter the code(s) in the "Promotional Code" field on the Payment page and then click "apply." Codes Read more...

How do I enter my billling and shipping address during checkout?

To avoid delays in the authorization process when paying by credit card, please enter your billing address exactly as it appears on your billing statement. Read more...

How do I checkout?

Proceed to checkout:If you have an account, sign in to enjoy a faster checkout process. You can create an account at any time. However, you do not need Read more...

What is your online pricing policy?

All prices on Toysrus.com and Babiesrus.com are listed in U.S. dollars. Pricing, promotions, styles and availability may vary by store and online. All Read more...

How do I checkout with Baby Registry or Wish List items?

If you add an item(s) to your cart from a Baby Registry or Wish List, this item(s) will be identified as such in your cart. The corresponding Registry or Read more...

How do I ship my order with a gift message and gift wrap?

For gift item(s), check the box under Gift Options in the Shipping & Gift Options tab. If you have already indicated in your cart that one or more Read more...

How can I get a Gift Receipt for an online purchase?

In order to receive a gift receipt for your online purchase, follow the steps below. Once you have selected your items to purchase, proceed with checkout Read more...

Having trouble ordering a Gift Card?

Please contact a Toys"R"Us Customer Service Agent at 1-800-TOYSRUS(1-800-869-7787).   Read more...

Can I order Gift Cards over the phone?

Yes, Standard Gift Cards and eGift Cards can be ordered over the phone.   Read more...

How are oversized items shipped?

Oversized items typically arrive in 7-14 full business days. Some larger and heavier items can only be sent via ground freight. These carriers may call to Read more...

What are the rules and regulations regarding Gift Cards?

Gift Cards cannot be redeemed for cash or returned for a refund, except as required by law.A maximum of five Gift Cards may be applied to an order.Gift Read more...

Is there a limit on how many Gift Cards I can use on an order?

You can redeem up to five Gift Cards per order.   Read more...

Why do I need to provide an address when using my Gift Card to make a purchase?

If the Gift Card cannot be delivered for any reason, it will be returned to you at the address you provide.   Read more...

Can I use promotional codes with my Gift Card?

You can use eligible promotional codes when placing an order that can be paid for with an "R"Us Gift Card.   Read more...

How does Toys"R"Us provide a secure shopping experience?

We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your order, billing, and shipping information secure. Read more...

What are your ratings and review guidelines?

The Toys"R"Us and Babies"R"Us websites are public sites, therefore we ask that you follow some basic rules when submitting a review. Read more...