How may we help you?

Baby Registry

Wish List

Rewards

Ordering

Payment

Store Pickup

Returns and Warranties

How do I contact customer service?

Toys R Us strives to answer your questions in the quickest and most efficient way so you can get back to PLAY!

3 ways to contact us:

Phone:
Our Agents are standing by and ready to assist! We are available 7 days a week from 8am-11pm EST!  To find our phone number, just click the "CALL" button below.

Chat:
We have decided to take a short break from chat as we work to improve the experience for our customers.  Chat will return as an option shortly! In the meantime, please feel free to use our phone or email options, both available 7-days a week.

Email:
Please click the "Email" email button below to send us your questions! Available 7-days a week, you can expect a response within 1-2 business days.