How may we help you?

Baby Registry

Wish List

Rewards

Ordering

Payment

Store Pickup

Returns and Warranties

Searching for a Registry

When can I track my order?

Tracking numbers are assigned to packages at our warehouse almost immediately, and appear in the "Order Status / Tracking" area of our website Read more...

What is your price match policy?

With our Price Match Guarantee, you can be confident that you're getting the product you want at a competitive price! Here are the basics: We'll Read more...

How do I sign in or out of my online account?

To Sign In: Simply click the “My Account / Sign In” link in the top right of the website and then click “Sign in”. To Sign Out: Read more...

How do I update items on my registry?

Updating your baby registry is easy! Just follow these simple steps... Go to the Baby Registry homepage by clicking the link in the top navigation of the Read more...

How do I add items to my registry?

Adding items to your registry is fun and easy! Just follow these simple steps... Go to the Baby Registry homepage by clicking the link in the top Read more...

Need more information on your credit card security code?

 A credit card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4- Read more...

How do I contact customer service?

Toys R Us strives to answer your questions in the quickest and most efficient way so you can get back to PLAY! 3 ways to contact us: Phone: Our Agents are Read more...

How is order status different from tracking information?

Your Order Status is supplied by Toys"R"Us and Babies"R"Us, and represents what is happening with your order between the Read more...

How do I ship my order with a gift message and gift wrap?

For gift item(s), check the box under Gift Options in the Shipping & Gift Options tab. If you have already indicated in your cart that one or more Read more...

How do I enter my billling and shipping address during checkout?

To avoid delays in the authorization process when paying by credit card, please enter your billing address exactly as it appears on your billing statement. Read more...

How do I checkout with Baby Registry or Wish List items?

If you add an item(s) to your cart from a Baby Registry or Wish List, this item(s) will be identified as such in your cart. The corresponding Registry or Read more...

I can't find the Wish List I was looking for, what can I do?

If you're having trouble finding a person's Wish List, remember these tips: Make sure that the information you provide is spelled correctly. If Read more...

How do I find a Wish List?

Finding a Wish List is easy! Search for a Wish List by name or location. When searching by name, enter either the entire name or, if you're uncertain Read more...

How do I enroll in the Rewards"R"Us Program?

Customers of Toys"R"Us and Babies"R"Us can enroll in the Rewards"R"Us program either in store or online by clicking the Read more...

How do I change or cancel my order?

Cancellations Due to Order Processing Difficulties Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: The item( Read more...

How do I create a Wish List in store?

You can visit any Toys"R"Us or Babies"R"Us store to create a Wish List. Our knowledgeable and helpful Team Members will be happy to Read more...

What is a Wish List?

The Wish List is an exciting tool that allows you to create a list of gifts you want to receive for birthdays, holidays and other special occasions! You Read more...

How long will my Wish List remain active?

Your Wish List will remain active for 12 months from the event date that you provide on your registration form.       Read more...

Are there any Free Store Pickup restrictions?

There are a few restrictions you should be aware of: Only the designated recipient or the individual that placed the order may pick the order up, no Read more...

Can I have someone pick up my order for me?

Absolutely! If you would like someone else other than yourself to pick up your order, simply use the "Family & Friends Pickup" option when Read more...

Can I pick some items up at a store and have some shipped to my home?

Of course! No need to place multiple orders. Just be sure to make the appropriate selections either when adding to your shopping cart or during checkout. Read more...

How do I complete a Free Store Pickup order online?

All items eligible for the Free Store Pickup program will have a "Free Store Pickup" message. You will be presented with several options for Read more...

What is Free Store Pickup?

Free Store Pickup (in 1 hour or less/5 to 10 day pickup) is a program that allows you to purchase your favorite items online, but pick them up in your Read more...

How is the shipping cost determined?

Shipping costs are determined by: Free shipping eligibility: Eligible items ship FREE if the dollar value of all eligible items in your basket meets or Read more...

What shipping options are available?

During checkout, you have the opportunity to select your shipping method. Not every shipping method is available for all items. This is determined by Read more...

How do I return a damaged or defective item?

To return a damaged or defective item, please contact our Customer Service team by phone. Our Customer Service team will provide you with a prepaid return Read more...

How do I return an in-store purchase?

We will gladly accept returns made within 90 days of the purchase date for most items when accompanied by your in-store receipt. Items must be returned, Read more...

What is your in-store and online return policy?

You can return your order to your local Toys"R"Us or Babies"R"Us location or to our Online Return Centers either by using our Online Read more...

How does Layaway work?

Our program offers Customers the opportunity to place virtually any item purchased in store on Layaway by making small payments over an extended period. Read more...

How do I use your Pay in Store option?

You can now reserve your online order and pay with cash at any Toys"R"Us or Babies"R"Us store located in the U.S. within 48 hours. It&# Read more...

What are my payment options?

Credit cards accepted by Toysrus.com/Babiesrus.com: "R" Us credit cardsMasterCardVisaAmerican ExpressDiscoverOther forms of payment that are Read more...

Where can I use my "R"Us Gift Card?

"R"Us Gift Cards are universal. No matter which"R"Us logo is displayed on the card, it can be redeemed at either store or online Read more...

How do I redeem my Gift Card online?

Go to www.babiesrus.com or www.toysrus.com and select the items you want to purchase.When you are ready to checkout, click the Shopping Cart icon and Read more...

How do I check the balance on my Gift Card?

Visit Toysrus.com/gcbalance and enter your Gift Card and PIN numbers or call 1-800-TOYSRUS (1-800-869-7787). You can also check your balance using Read more...

How do I purchase a Gift Card online?

Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.Purchasing an "eGift Card"  Read more...

How do I redeem a promotional code?

How to redeem promotional codes: Enter the code(s) in the "Promotional Code" field on the Payment page and then click "apply." Codes Read more...

How do I checkout?

Proceed to checkout:If you have an account, sign in to enjoy a faster checkout process. You can create an account at any time. However, you do not need Read more...

How do I retrieve My Account password?

There's no need to worry if you've forgotten your password. Click Here and we'll help you retrieve it.  Read more...

How do I manage My Account?

You can change your account information online at any time. If you are not logged in, select Sign In under My Account  in the top right hand of Read more...

How do I create an online shopping account?

An online shopping account offers you a safe, easy and fast way to order. When you set up an account, you'll be able to manage your email preferences, Read more...

Do you Gift Wrap?

We can gift wrap most items for a nominal fee, and we also offer free gift messages and receipts. To view available options, click the "show me gift Read more...

What if my contact information has changed?

If your personal information - including your first and last name, email, mailing address, password and phone numbers - has changed, just edit the Read more...

What if I need help selecting items for my registry?

You have options and tools to help you get started! First, view our Must Have checklist to see all the baby essentials you will need. Then, use the must Read more...

How do I update my registry information?

If you need to change any personal information for your registry, such as your address, your password or details about the baby, follow these easy steps: Read more...

What is the Babies"R"Us Registry?

The Babies "R" Us Registry allows you to create a list of baby items you would like and can be viewed by friends and family throughout the Read more...

What is the Registry Completion Discount Certificate?

The Registry Completion Discount Certificate enables our registrants to take advantage of purchasing the remaining items on their registry at a special Read more...

What address will the gifts be sent to?

Gifts will be mailed to the registrant’s address, unless indicated otherwise by you. People who purchase products from a registry can opt to send Read more...

How do I view and purchase from a registry online?

Once you find the registry you're looking for, you can view the registrant's entire list of products. To determine what you'd like to buy, Read more...

How do I search for a registry in store?

It's easy to search for a Registry in any our Babies"R"Us or Toys"R"Us stores. You can always get help by asking one of our Read more...

How do I search for a registry online?

Go to the Baby Registry landing page.In the "find a registry" search box at the left of the page, enter the registrant’ Read more...