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Returns and Warranties

Frequently Asked Questions

 
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What is your in-store and online return policy?
You can return your order to your local Toys"R"Us or Babies"R"Us location or to our Online Return Centers either by using our Online
 
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What are the exceptions to the 90-day return policy?
Return Guidelines for Cameras, Camcorders, Digital Audible Players, Video Game Hardware, DVD Players, No Contract Cell Phones, Drones, Segways, Computer
 
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How do I contact customer service?
Toys R Us strives to answer your questions in the quickest and most efficient way so you can get back to PLAY! 3 ways to contact us: Phone: Our Agents are
 
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How do I purchase a Gift Card online?
Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.Purchasing an "eGift Card" 
 
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I made an online purchase without using my Rewards"R"Us membership number. What should I do?
Members may request up to ten retro-credits per calendar year. For online purchases, please wait 24 hours from your order ship date before making your
 
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What are my payment options?
Credit cards accepted by Toysrus.com/Babiesrus.com: "R" Us credit cardsMasterCardVisaAmerican ExpressDiscoverOther forms of payment that are
 
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How do I change or cancel my order?
Cancellations Due to Order Processing Difficulties Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: The item(
 
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What is your extended Return Policy?
Toys“R”Us offers an extended return policy for holiday shoppers. Items purchased on or after September 1, 2016 may be returned through January