How may we help you?

Baby Registry

Wish List




Store Pickup

Returns and Warranties

Frequently Asked Questions

When can I track my order?
Tracking numbers are assigned to packages at our warehouse almost immediately, and appear in the "Order Status / Tracking" area of our website
How does order tracking work?
You will receive a ship confirmation email that will contain your tracking number for your order. Please note that if you placed an order for multiple
What are the exceptions to the 90-day return policy?
Return Guidelines for Cameras, Camcorders, Digital Audible Players, Video Game Hardware, DVD Players, No Contract Cell Phones, Drones, Segways, Computer
How do I contact customer service?
Toys R Us strives to answer your questions in the quickest and most efficient way so you can get back to PLAY! 3 ways to contact us: Phone: Our Agents are
How do I purchase a Gift Card online?
Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.Purchasing an "eGift Card" 
I made an online purchase without using my Rewards"R"Us membership number. What should I do?
Members may request up to ten retro-credits per calendar year. For online purchases, please wait 24 hours from your order ship date before making your
What are my payment options?
Credit cards accepted by "R" Us credit cardsMasterCardVisaAmerican ExpressDiscoverOther forms of payment that are
How do I change or cancel my order?
Cancellations Due to Order Processing Difficulties Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: The item(