How may we help you?

Baby Registry

Wish List

Rewards

Ordering

Payment

Store Pickup

Returns and Warranties

Frequently Asked Questions

 
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How do I contact customer service?
Toys R Us strives to answer your questions in the quickest and most efficient way so you can get back to PLAY! 3 ways to contact us: Phone: Our Agents are
 
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What is the Registry Completion Discount Certificate?
The Registry Completion Discount Certificate enables our registrants to take advantage of purchasing the remaining items on their registry at a special
 
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How do I add items to my registry?
Adding items to your registry is fun and easy! Just follow these simple steps... Go to the Baby Registry homepage by clicking the link in the top
 
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What is your in-store and online return policy?
You can return your order to your local Toys"R"Us or Babies"R"Us location or to our Online Return Centers either by using our Online
 
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How do I change or cancel my order?
Cancellations Due to Order Processing Difficulties Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: The item(
 
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How do I manage My Account?
You can change your account information online at any time. If you are not logged in, select Sign In under My Account  in the top right hand of
 
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When can I track my order?
Tracking numbers are assigned to packages at our warehouse almost immediately, and appear in the "Order Status / Tracking" area of our website
 
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What are my payment options?
Credit cards accepted by Toysrus.com/Babiesrus.com: "R" Us credit cardsMasterCardVisaAmerican ExpressDiscoverOther forms of payment that are