How may we help you?

Baby Registry

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Store Pickup

Returns and Warranties

Frequently Asked Questions

How do I contact customer service?
Toys R Us strives to answer your questions in the quickest and most efficient way so you can get back to PLAY! 3 ways to contact us: Phone: Our Agents are
What are the exceptions to the 90-day return policy?
Return Guidelines for Cameras, Camcorders, Digital Audible Players, Video Game Hardware, DVD Players, No Contract Cell Phones, Drones, Segways, Computer
How do I purchase a Gift Card online?
Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.Purchasing an "eGift Card" 
I made an online purchase without using my Rewards"R"Us membership number. What should I do?
Members may request up to ten retro-credits per calendar year. For online purchases, please wait 24 hours from your order ship date before making your
What are my payment options?
Credit cards accepted by "R" Us credit cardsMasterCardVisaAmerican ExpressDiscoverOther forms of payment that are
How do I change or cancel my order?
Cancellations Due to Order Processing Difficulties Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: The item(
What is your extended Return Policy?
Toys“R”Us offers an extended return policy for holiday shoppers. Items purchased on or after September 1, 2016 may be returned through January
What shipping options are available?
During checkout, you have the opportunity to select your shipping method. Not every shipping method is available for all items. This is determined by